Brief list of FAQs
How much do you charge for a service call?
We charge $40 for service calls. This will include the trip charge and a diagnosis with a proposed solution. Our objective is to fix your system in only a few hours. If the system will require parts to be replaced or additional work, we will tell you the issue and wait for your approval to proceed.
What is Housecall Pro?
It is a software we use in order to communicate with our Technicians and customers much easier. Since we started using Housecall Pro, we have noticed that our client and technician interactions are much smoother and it is also another way we take our customer service to the next level.
Do you give free estimates on installations?
Yes! We would love to meet whenever you are free to provide a written estimate.
What warranty/guarantee do you provide?
We provide a 1 year guarantee for our repairs.
Can you give me a ballpark estimate?
Yes! If you reach out, we can give you a ballpark estimate over the phone. However, sometimes we are unable to get enough information to provide an approriate estimate. So if you will accept our “best guess”, we are willing to help you in any way possible.
I need to replace my air conditioner, but my furnace works just fine. Is it true they need to be replaced at the same time?
Think of your air conditioner and furnace as part of a total system. That system will work better, longer and more efficiently if all of its components are matched in capacity and efficiency. By the same token, a mismatched system—one that mixes old technology with new—could decrease system performance and overall comfort.
For example, your new air conditioner will be capable of reaching a certain SEER efficiency rating. Because SEER is determined by a complete system combination, if your existing furnace and indoor coil are older or don’t match in efficiency and capacity, you might not get the efficiency level you paid for or be able to receive accurate information on what your rating actually is. Plus, an older indoor coil may even be dirty and clogged with particles, meaning more energy will be required to push air through the system.
Why are rating numbers important?
Rating numbers indicate the efficiency of heating and air conditioning equipment and are directly related to the amount of energy a specific model uses. The higher the rating, the more efficient the product, and the lower your heating and cooling bills can be. The federal government establishes rating guidelines and sets minimum efficiency levels. For cooling, the rating is SEER (Seasonal Energy Efficiency Ratio). For heat pumps, the rating is HSPF (Heating Seasonal Performance Factor). Gas furnaces are rated with AFUE (Annual Fuel Utilization Efficiency).
I thought pollution was outside. Why should I be worried about my indoor air?
We spend about 90 percent of our time every day indoors. Today’s efficient, airtight homes are excellent at conserving energy, but that also makes them better at trapping potentially irritating particles inside the home. With the rising number of people who suffer from allergies and asthma, indoor air quality has become more and more important to our general health and well-being.
My children have allergies. Is there a way to improve the quality of air inside my home?
For people who suffer from allergies, American Standard Heating & Air Conditioning recommends the AccuClean™ Whole-Home Air Filtration System. It can clean up to an astonishing 99.98 percent of allergens from the filtered air that your family breathes. With AccuClean™, the majority of irritating particles, like dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease, and even bacteria, will be removed from the filtered air. In fact, AccuClean™ removes 100 times more allergens than the standard 1 inch throwaway filters that come with most systems.
How can I control my energy costs?
Controlling energy costs starts with your thermostat. You can save about three percent of your heating costs for every degree you lower your thermostat during the winter. And for every degree you raise your thermostat in the summer, you can cut cooling costs up to six percent.* Adding a programmable thermostat can also help you save energy, by allowing you to set different temperature settings depending on the time of day.
Just as important, your system’s components should have the highest possible energy efficiency ratings. Make sure your components meet the following minimums:
- Air conditioners: SEER ratings of 13 or higher.
- Furnaces: AFUE ratings of 80 or higher.
- Heat pumps: HSPF ratings of 7 or higher.
Select Trane Heating & Air Conditioning air conditioners, furnaces and heat pumps have ratings of up to 20.0SEER, 96.7AFUE and 9.2HSPF, respectively.
Having a matched system at home will also help. Every component in a matched system is designed to be matched in capacity and efficiency. That way you can enjoy the highest system efficiency possible.
Lastly, if you’re shopping for a new heating and air conditioning system, consider a high-efficiency variable-speed system. Variable-speed means your system varies its speed depending on your home’s heating and cooling requirements. It makes sure you get the amount of heating or cooling you need without wasting energy. Contact your local independent Trane Heating & Air Conditioning dealer for more energy-saving hints.
*Potential energy savings may vary depending on your personal lifestyle, system settings, equipment maintenance, local climate, actual construction and installation of equipment and duct system.
How do I know what size system I need for my home?
One of the first things an American Standard Heating & Air Conditioning dealer will do is conduct a complete energy analysis of your home. By measuring windows and checking insulation, ductwork, and building materials, and reviewing a variety of other factors, he can determine the right size system and equipment for your home. He’ll even ask you questions about your existing comfort challenges, and make recommendations. Find a dealer near you.
How much will my new home comfort system cost?
That depends. There are many factors that must be considered. These include:
- The efficiency of the equipment
- The size of your home
- Is the ductwork installed and in good condition?
- Do you need a thermostat or electronic air cleaner?
In most cases, replacing your whole system, including both indoor and outdoor components, will result in a more efficient, longer-lasting system but will also cost a little more. As a manufacturer of an installed product, we do not establish retail pricing. We sell our products to regional distributors who sell them to local independent American Standard Heating & Air Conditioning dealers, who then install them as a complete system to meet the specific comfort needs of homeowners like you.
When should I repair older equipment and Do I need to replace it?
When you’re frustrated with an HVAC equipment break-down, it can be tempting to find the least expensive “quick fix” to get on with your life in relative comfort. That may be the least expensive now, but it may not give you the most value or cost you the least in the long run.,/p>
Paying for air conditioning repairs to an old or inefficient HVAC system Trane Products often simply prolongs the inevitable. It’s almost like putting a bandage on a serious injury. An older AC system that breaks down once is likely to break down again … and again. That means more emergency service calls or, worse yet, the risk of damage to your home or to other components of your heating and cooling system.,/p>
There’s also an ongoing cost factor to consider. Restoring your old Air Conditioning system will only bring it back to its current level of energy efficiency. After you’ve recovered from the air conditioning repair bills and the frustration of HVAC system breakdowns, you still won’t save on your energy bills. Even six-year-old AC Heat Pumps and Air Conditioners are considered grossly inefficient by today’s energy efficiency standards. So are most HVAC Furnaces built before 1980. So you could save up to 60% on your energy bills with new high-efficiency HVAC equipment. That’s why installing a new heating and cooling system can actually pay for itself in energy savings within a relatively short time.